Shipping policy
At IN-LUX, we aim to deliver your order efficiently and securely across New Zealand.
1. Shipping Locations
We currently ship throughout New Zealand.
For international enquiries, please contact us directly at office@in-lux.co.nz.
2. Processing Times
- Orders are typically processed within 1–3 business days
- Orders placed on weekends or public holidays will be processed the next business day
You will receive confirmation once your order has been dispatched.
3. Delivery Times
Estimated delivery times:
- North Island: 1–3 business days
- South Island: 2–5 business days
Delivery times may vary depending on location and courier services.
4. Shipping Costs
Shipping costs are calculated at checkout based on order size, weight, and delivery location.
We may offer free shipping promotions from time to time.
5. Tracking
Once your order has been dispatched, you will receive a tracking number so you can monitor your delivery.
6. Delivery Conditions
- Please ensure delivery details are correct at checkout
- Someone must be available to receive the order where required
- If delivery is missed, re-delivery fees may apply
7. Delays
While we aim to meet all delivery timeframes, IN-LUX is not responsible for delays caused by:
- Courier disruptions
- Weather events
- Public holidays or peak periods
8. Damaged or Lost Items
If your order arrives damaged or does not arrive:
- Contact us within 7 days of expected delivery
- Include your order number and photos (if applicable)
We will work with the courier to resolve the issue and arrange a replacement or refund if required.
9. Risk & Ownership
Ownership and risk of goods pass to you once the products have been delivered to the provided address.
10. Contact
For any shipping-related enquiries, please contact:
IN-LUX
Email: office@in-lux.co.nz